A while ago I wrote about Yahoo Launchcast’s service being discontinued and that I was looking for alternatives. I wanted to try XM Radio Internet Radio for $7.99 but their website was giving me the boot several times. At one point I was almost done subscribing just to be kicked off the site with a server 500 internal error. However, apparently my credit card information still made it through, because they charged me $7.99.
I contacted customer service immediately (via email) and was ignored for a week or so. Then they emailed me with some standard information. I was still not able to login and so I asked for a refund. Again I was ignored for a few days. Then finally another response to send them my customer ID. I emailed back I would not have one because their website died on me before I was given that information.
Well, several emails back and forth and again I am receiving a stupid response from XM Radio that they understand I am having problems and bla bla bla – complety ignoring the existing information I had given them. So, I emailed them back giving them 48 hours to initiate a refund or I would call my credit card company and do it myself.
I hope XM Radio is monitoring the blogoshpere and maybe is man enough to respond.
Anyway – I am surprised about the slow response times – especially given the financial problems XM Radio and Sirius Satelite Radio have (the 2 companies merged and have severe financial difficulties). Oh, well – American Express will take care of the problem for me if I really need to call them up.
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